Replacement & Refund Policy

We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at help.xtendd@gmail.com. 

If your return is accepted, we'll provide the return address and you will have to ship back the product with the tracking code. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help.xtendd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to contact us to return the item you have, and once the return is accepted, you will be guided further.

In case the customer received a wrong item but it matches what the customer has placed order for, the customer will need to bear a minimal replacement fee of ₹100, in order to get it replaced. Xtendd.shop is not liable in that case.

 

Refunds
Maximum refundable amount will be after deducting ₹100 shipping fees. We will notify you once we’ve received and inspected your return. Only if the product Qualifies the Inspection then you will be eligible for refund and we'll let you know regarding the same. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help.xtendd@gmail.com.